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FAQs

Frequently Asked Questions

COVID-19 (Coronavirus)

We are pleased to announce we’ll be re-opening on Monday 15 June 2020. We can’t thank you enough for the patience shown during our temporary closure.

Whilst we are re-opening we think it is sensible to do limited hours for a couple of weeks to allow us to adapt to a new way of trading. So our temporary opening hours are:

Monday to Friday: 1 pm to 5 pm
Saturday: 9 am to 12 noon

We’ll operate a one-in-one-out policy to reduce the risk to our customers. We’ll ask you to observe social distancing whilst in the showroom and also sanitise your hands before entering.

Any sample books borrowed must be returned to the showroom within 48 hours to allow us to sanitise them for 72 hours before allowing other customers to access them (as stated in the government’s COVID-19 guidelines).

Ideally, moving forward we would prefer contactless payments (though we appreciate this isn’t always possible).

We look forward to welcoming you back to the showroom and appreciate your patience whilst we get to grips with the new way of working safely.

How do I know my floor is suitable for the floor covering I want?

With experience spanning several decades, we can advise you of any extra preparation that will be needed for the flooring of your choice.

My pets scratch at the carpet and often leave muddy paw prints. What’s the best flooring for pets?

The most hardwearing and easiest to clean are luxury vinyl tiles (LVT). Your pets won’t easily be able to bite or scratch them and they clean up very easily.