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FAQs

Frequently Asked Questions

COVID-19 (Coronavirus)

From Monday April 12th we will be reopening. We feel that at this time we need to open the showroom in a slightly different manner, whilst we all come to terms with a new way of operating.

We will only be opening on Mondays, Wednesdays and Fridays, from 9am –1pm and then 2pm – 5pm . This enables us to operate in a safe way, not only for customers but also for our team.

Customers will still be required to wear a face covering whilst in our showroom. We ask you to sanitise your hands upon entering and currently we are asking for your patience whilst we only permit one household at a time in our store.

We appreciate that this may mean we keep you waiting, but feel that this is the best way to accommodate customers who don’t feel comfortable being in our store if they risk being joined by another household.

We will monitor how this goes in the coming weeks and keep you all updated via our social media platforms and website.

Thank you. We value your ongoing patience during this time.

Many thanks

Lee & Ben

How do I know my floor is suitable for the floor covering I want?

With experience spanning several decades, we can advise you of any extra preparation that will be needed for the flooring of your choice.

My pets scratch at the carpet and often leave muddy paw prints. What’s the best flooring for pets?

The most hardwearing and easiest to clean are luxury vinyl tiles (LVT). Your pets won’t easily be able to bite or scratch them and they clean up very easily.