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FAQs

Frequently Asked Questions

COVID-19 (Coronavirus)

To all our customers, following the latest instructions from the government, we will again be closing the showroom from Wednesday 4th November.

We will be monitoring the situation as it continues to change.

Currently, we won’t be taking any appointments for new work prior to Christmas. We will update this as and when the situation changes.

Hopefully, we’ll be able to take on appointments in December for upcoming works in January 2021.

We appreciate everyone’s patience whilst we do our best to honour all orders that we currently have programmed in for installation before Christmas.

If you have any questions or queries please use our contact number or email and we will get back to you as soon a possible.

How do I know my floor is suitable for the floor covering I want?

With experience spanning several decades, we can advise you of any extra preparation that will be needed for the flooring of your choice.

My pets scratch at the carpet and often leave muddy paw prints. What’s the best flooring for pets?

The most hardwearing and easiest to clean are luxury vinyl tiles (LVT). Your pets won’t easily be able to bite or scratch them and they clean up very easily.